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Torals.com hope that you never have to cancel or return a product. At the same time, we would be there to help you whenever you do so due to certain circumstances. As a first step, we are laying out our cancellation and return policy to take care of your hassles.

1. Order has not been dispatched yet?

Orders cannot be cancelled once the AWB (Air Waybill) has been generated.

2. Order is in transit?

If your order is in transit you can't cancel the order.

3. Order was damaged when received?

We take utmost care while packaging to ensure that the product reaches you safely in the condition you had seen it on the website. However, sometimes the product gets damaged in transit due to some situations beyond our control. In such cases, we would be more than happy to replace your order

4. Incorrect item received?

We take utmost care to deliver the right product to the right person at the right time. However, under rare circumstances if you have received an incorrect product, please visit our support page. Post which we can arrange for a pickup and place a replacement order for your product as well.

5. What can I return?

We are sorry to bring this to you but we do not have any refund or return policies. Please also note that any orders placed through marketplaces such as Amazon, Flipkart, etc., will be eligible for replacement only. No refunds will be initiated under any circumstances. 

6. When will I get my refund(RTO & Cancel Order)?

Refunds to Credit Cards, Debit Cards or Bank Accounts (NEFT) are done usually within 3-5 business days after we receive the product and process your return. However, a convenience fee of Rs. 70 will still be charged.

7. Does Torals do replacements?

Yes we do have replacement policy if you have received any damaged / wrong products from our end.

8. Claims Within 7 Days.

If a product is found to be damaged upon delivery, we require that you report the issue to us within 7 days of receiving the item. This allows us to promptly address the issue and arrange for a replacement, free of charge. (*Only applicable for Beauty Appliances)

9. Shipping Changes.

Shipping charges are non-refundable.

10. Delivery Confirmation.

Once your order is marked as delivered, you will receive notification via WhatsApp and email from the brand , as well as a WhatsApp message from the courier partner.

a) In Case of Non-Receipt.

If your order is marked as delivered but you have not received it, kindly report the issue within 48 hours. This allows us to address the concern promptly with our courier partner, as this issue can only be raised within 48 hours to the concerned courier partner.

b) How to Escalate.

To  escalate the issue, please visit our support page within 48 hours, providing details of the problem.

11. Proof of Delivery (POD).

Once a request is raised, we will provide a Proof of Delivery(POD) within 72 hours.